Average Reviews:
(More customer reviews)My small business moved offices last fall and purchased the Netgear GS724T v3 ProSafe 24 port smart switch to set up in the new office space in advance of our move. It was selected as an inexpensive alternative to an HP switch that was nearly 50% more expensive. We are a small company with a single switch in our network of 15 Workstations and 5 network printers. Initially we were thrilled with the performance of this 1000mbps switch in comparison to the 5 years old 100mpbs switch we had been using. Bu just 4 months later our entire network would bog down during business hours and the switch would rendomly reboot itself every week or two. Nobody was doing anything exceptionally network intensive and at first we were chasing after our Internet provider as the source of the problem. Then it became clear that the problem was with the switch. We called Netgear support and wasted over an hour and a half to simply be told to rest the device to the original factory configuration and also upgrade the firmware though they said there was no problem with the firmware that we had. Of course these were things that we had already done. The support call was abysmal and after this call I completely understand why every business that cares about reliability uses HP or Cisco switches as thier products don't have quality problems like Netgear, and in the rare ocassion that support is needed they actually have support that can help. Calling Netgear business support was just like calling Netgear home support about your junky $20 home router. Netgear does not care about your time and the technicians are not trained to either act professional or know about their product. When you call support and you have to tell them things about the device it is clear they don't bother to train their people who seem to be pausing to read between each question. We thought we were being smart and saving a few hundred dollars but have learned our lesson. Perhaps you can learn from this and not have to suffer the productivity loss that our business suffered or the time wasted in talking to Netgear to obtain a replacement that we will have no confidence in or desire to ever use. Saving a meager few hundred instead of an HP was a mistake. We will never buy Netgear for business again. Their product is unreliable and their support is horrible. I suspect that most of the positive reviews are initial impressions of the device. Remember we initially were impressed with it to but it failed after only four months. Now we know better. Avoid Netgear for your business. Think about the cost of having 15 people unable to function efficiently in your office, what does that cost you each hour? Buy a switch that you know will work.
Click Here to see more reviews about: GS724T-300 - ProSafe® 24-port Gigabit Smart Switch
The NETGEAR ProSafe 24-port Gigabit Smart Switch
Click here for more information about GS724T-300 - ProSafe® 24-port Gigabit Smart Switch
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