Average Reviews:
(More customer reviews)I am giving this camera a bad review because of the support from toshiba.
Pros
the camera is an amazing camera for image quality, speed and range of PTZ, optical zoom... note all this is hardware related..
streaming over the internet over an average highspeed connection the activeX control is very fast and responcive. However note that this camera is only viewable from IE on windows.. Firefox, Macs, Linux need not apply, it wont work for you.
cons
However note that this camera is only viewable from IE on windows.. Firefox, Macs, Linux need not apply, it wont work for you.
Toshiba support is cursory and for the most part does not exceed the "this is where this option in the interface is" level of support. Even at this low level of support they are not very responcive to getting back to you. I have on average in a two year period and 4 camera installations for different clients contacted Toshiba 8 or 9 times for advanced help in implementing web integrations, as well as some basic problems with bugs in the firmware. The first level support is friendly but very slow to help. I would get the I need to look that up, can i call you back responce.. 4 to 8 days later I might get a call back. Developer support which the first level refers you to for anything other than interface help, is useless. they might email you the sdk but other than that responce is non existent to monosylibic. I have multiple times asked very detailed questions and 4 out of 5 times got no responce at all. The time i did get a responce it was not oh this is how you do that but a one line reply that was not in context to my question. For a product that costs as much as this I expected more documentation and examples of integrations and also expected at least a minimum of support from toshiba in implementing these solutions.
So my end summary is that it is amazing hardware but if you want to do more than watch a live image on a windows computer with internet explorer I would look elsewhere.
To date I have been unable to implement succesfully a web integration with this camera due to how the firmware is setup and based on the SDK tha was supplied to me. Toshiba support has refused to help.. well maybe refused is to strong... lets say it has been apathetic and non responcive. I have even filed a review of my support with them complaining about not getting support and got no responce to that.
Click Here to see more reviews about: Toshiba IK-WB21A IP/Network Camera, PTZ, Megapixel, 1280x960, 4-8mm Lens, 22x Zoom
High-resolution, full motion video remotely viewable from any PC in the world. This IK-WB21A is an all-in-one, professional-grade IP network camera that allows authorized personnel to view streaming live video from any Internet-connected PC — wherever, whenever. Plus, they can control the cameras functions remotely, including PTZ, and record video for later review.
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