Average Reviews:
(More customer reviews)I had an HP Fax 1010 for my home office, and it was a trouper - always worked great. But then HP had a recall due to potential fire hazard, and offered a rebate on several of their faxes and multifunction fax/printer/scanners.
So I went for the M1391F MFP. I don't really care about printing - I've got a color duplex laser printer for that. I wanted something that would fax, copy, and scan with an auto-feed.
Here's what it's good at:
1. Scanning letter-size pages (although their Mac software could use some work).
2. Copying letter-size pages.
3. Faxing letter-size pages to U.S. recipients.
And the document feed works great.
Here's what it won't do:
1. Scan legal-sized pages
2. Ring or make any kind of noise when it gets an incoming call, from a fax machine, cell phone, or land line. Even with all the volume settings turned to high.
3. Receive an incoming fax or phone call. At all. From anywhere.
The capper tonight was that I had to fax a time-sensitive document to New Zealand, and this piece of work thinks the NZ dial tone is a busy signal and won't connect.
I tried to access HP's live chat help desk, but nobody picked up in over a half-hour. So now I'm having an extended, hours-between-installments email correspondence with Nigel from Bangalore, and he's asking me to verify the model number and what version of Windows is on the attached computer and am I using USB. Well, there is no computer attached, Nigel, I'm using this as a detached fax machine. But as someone who's written printer drivers for your own company's printers, and fax software for your competitors, I can assure you that if the attached computer is preventing this unit from receiving faxes or recognizing international dial tones, you need to look for another job.
I dug out the old 1010 and it sent the fax just fine.
This unit has a wonderful feature set. If only it worked. It's useless to me, and I'm going to have to start looking for a fax machine that works.
When I was in grad school over 20 years ago, HP sold the best lab equipment money could buy. You knew if you got an HP gas chromatograph, or infrared spectrometer, or oscilloscope, you had the highest quality available on the planet.
Now... I've bought probably a dozen HP laser printers since 1990, and never even looked at another brand, with one costing over $10,000. But after this hunk of junk, I will certainly look at alternatives in the future.
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Satisfy your office needs by combining fax, copy and scan capabilities with high-quality laser printing. Just about everything you need is in the HP most affordable multifunction laser printer. Its a high-end fax machine that can do so much more. Save money with a multifunction laser printer with a low purchase price. Typical office print job time to completion can be more than two-times faster with Instant-on Technology. Connect to the network quickly with the reliable Hi-Speed USB 2.0 port. Use the host PCs processing power to complete complex jobs and avoid costly memory upgrades.Read and navigate menus easily thanks to the two-line, back-lit control panel.
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