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(More customer reviews)I owned a perfectly wonderful Pioneer, 100 Disc CD changer. Since my CD collection had approached the 400 mark, I decided to purchase the Sony CDP-CX455 unit, so that I could randomly listen to my entire collection, without constantly changing CD's. After reading some of the reviews on Amazon, I was reluctant to purchase this unit. Unable to find another unit that would accomodate 400 CD's, I decided to take a chance and went ahead with the purchase. Big mistake! After spending hours loading the CD's into the system and setting it to play on random(shuffle), I soon discovered that several of my CD's were skipping. I am meticulous with the handling of my CD's, so I know that the problem was not caused by my mishandling of them. I removed the CD's that were skipping, hoping that this was an isolated incident. The next day, I turned on the unit and again set it to play songs randomly. Once again, some of the CD's started skipping. When I removed them from the unit, I noticed that there were scratches on both CD's. I then called up Sony to explain to them that this particular CD changer has an engineering defect, and that it scratches CD's. Their response was that they have had no reports of such incidences. I asked to speak with a supervisor, who informed me that this CD changer has been taken off the market and is not being replaced with a similar unit. He said that stores still had them in stock, but once the stock was exhausted there would be no more available. I then asked him why they were not replacing this unit with another 400 CD changer model, and was told that they are getting out of the CD changer business, in favor of DVD/CD combo units. I offered the comment that the reason they are not replacing the CDP-CX455 with a similar unit, is because they know that the CDP-CX455 has an engineering defect, and they are not capable of building a 400 CD unit that is problem free. At any rate, I called the store where I purchased my changer from, and told them that I was returning it because it was scratching my CD's. I then started the long process of removing the CD's from the system and was astounded to find that almost 1 out of every 3 CD's had been scratched by this CD changer. I called back Sony, and their attitude was basically that they couldn't care less. Once you buy a Sony product, you are on your own. Their customer support is non existent. Despite the fact that over 100 of my CD's have been damaged by this unit, their response was that they were sorry, but there is nothing they could do about it. Based on this incident, I will never purchase another Sony product again. If you are planning to purchase this CD player, my advice to you, "Buyer Beware."
Click Here to see more reviews about: Sony CDPCX455 400 Disc MegaStorage CD Changer
Sony's CDP-CX455 400 Disc MegaStorage CD Changer is perfect for your extensive CD collection. Access your CDs with ease using Twin Jog Dial and enjoy MP3 and CD-R/CD-RW Playback. Utilize features like Custom File Memo, MegaChanger Control, Optical Digital Output, CD Text, and 2 Repeat Modes (Disc or Track) to make the most of your music. Keyboard Input, FL Display, 32 Step Program Play, Control A1 II, and a Remote Commander Remote Control are also included. So take control of your CD listening experience with the CDP-CX455!This 400 Disc MegaStorage CD Changer stores and plays CDs only
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